Frequently Asked Questions
Everything you need to know about our scents and services.
Are your fragrances clean and non-toxic?
Yes, we are committed to clean beauty. Our products are formulated without parabens, phthalates, or sulfates, and we are proud to be 100% vegan and cruelty-free.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while international shipping times vary by destination.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on used candles or opened fragrance oils.
Do you offer international shipping?
We currently ship to a wide range of international locations. Shipping costs and import duties are calculated at checkout based on your specific region.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.